Brazil’s Flaws Are Clear…

While Eike Batista’s collapse from grace may be the poster child for the country, this deep dive into the Latin American economy concludes Brazil’s flaws are clear. Commodity prices have been volatile; global growth has been weak and inconsistent. Brazil can no longer depend on these factors for growth. A closer look reveals that internal conditions are progressively becoming Brazil’s main economic foe. Ironically this is good news as the country is increasingly in a position to take control of its destiny. What is needed is decisive leadership and effective solutions to the long-term problems plaguing the country. Short-term stimulus measures and even supply-side measures such as reduced taxes have clearly not stimulated the economy. Brazil must invest in its own future.

Via Rodrigo Serrano of RCS Investments,

Brazil’s emergence as a significant economic force over the past decade generated noteworthy investor enthusiasm. From 2003 to 2008, an amalgamation of principal factors such as: macroeconomic stability stemming from prior reforms in the country, a recovering U.S. economy from its 2001 recession, historically low global interest rates, appreciating commodity prices, and rising demand from China set the stage for a sustained period of solid economic growth in Brazil.

While most of the aforementioned tailwinds provided a sound incubator for solid economic growth across all BRIC nations during the same period; Russia, India, and China averaged 7.1%, 8.0%, and 11.3% respectably; it was Brazil that more than doubled its rate of growth from 2.0% during 1997-2002 to 4.2% from 2003-2008 according to the World Bank. This improvement was the best among the BRIC nations.

As the 2008 financial crisis approached, many prominent investors and academics, fond of the bullish long-term prospects of the BRIC nations, entertained the decoupling thesis. From the Economist: “Yet recent data suggest decoupling is no myth. Indeed, it may yet save the world economy. Decoupling does not mean that an American recession will have no impact on developing countries… The point is that their GDP-growth rates will slow by much less than in previous American downturns” (Economist: The decoupling debate).

While the American downturn and subsequent financial crisis did precipitate a global recession largely debunking the idea that BRIC nations could step in and save the world economy, investor interest in Brazil only intensified when the event seemed like it would be little more than a slight bump in the road in terms of economic growth. Brazil’s economy registered a scant contraction of 0.3% in 2009, which was then followed the following year by the strongest pace of annual growth in 25 years at 7.5%. Furthermore, Brazil’s Bovespa index rocketed higher from the nadir of its stock market crash in late 2008 by roughly 129% by the end of 2009, the second best performance among BRIC nations over that period after Russia’s MICEX index.

Despite these impressive performance statistics, since peaking in 2010, economic growth has been widely lackluster, souring investor sentiment and bringing into the spotlight the panoply of structural problems facing Latin America’s largest economy. This extensive report covers a brief economic history of Brazil, a focus on the country’s current economic impediments, and steps for positive future development.

Full report below:

RCS Investments: Brazil Special Report


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/49FLAgo93s8/story01.htm Tyler Durden

4 Out Of 5 Valuation Methodologies Agree: The "Market" Is Overvalued

Ignoring the ongoing onslaught of one-off items that plague earnings reports and make apples to apples comparisons practically impossible, the fact of the matter as the following chart from Goldman so decisively points out, despite the ever-present hope that it's different this time, recurring margins (long-believed to be the great white hope that earnings multiples will grow into), have collapsed to their lowest in 3 years. Combine that with slumping sales, record high leverage (providing little room for moar financial engineering), record high margin debt (no room for error), and a growing sentiment shift to 'knowing' that it's all artificial and BTFATH seems like a stretch to us. It would appear Goldman agrees as 4 out of the 5 valuation approaches they use signal stocks are expensive.

Adjusted for one-off 'tricks' recurring margins for the S&P 500 are at 3-year lows…

But, the fact is that all of the gains of the index this year have come from multiple expansion hope…

as investors have piled in with record amounts of margined leverage…

As top-line sales growth has slumped…

leaving stocks expensive on all but "The Fed Model" basis…

Which Greenspan cited this week: The stock market “has gone up a huge amount, but it’s not bubbly in any sense that I see…"

Even with Cyclically-Adjusted P/E signalling major overvaluation…

But with financial engineering likley to hit a wall (of credit growth slowing – thanks to the Fed) as leverage hits a record high…

Investors who are BTFATH must ask themselves just who is the greater fool they will sell to…


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/hyhXDAcwcDU/story01.htm Tyler Durden

4 Out Of 5 Valuation Methodologies Agree: The “Market” Is Overvalued

Ignoring the ongoing onslaught of one-off items that plague earnings reports and make apples to apples comparisons practically impossible, the fact of the matter as the following chart from Goldman so decisively points out, despite the ever-present hope that it's different this time, recurring margins (long-believed to be the great white hope that earnings multiples will grow into), have collapsed to their lowest in 3 years. Combine that with slumping sales, record high leverage (providing little room for moar financial engineering), record high margin debt (no room for error), and a growing sentiment shift to 'knowing' that it's all artificial and BTFATH seems like a stretch to us. It would appear Goldman agrees as 4 out of the 5 valuation approaches they use signal stocks are expensive.

Adjusted for one-off 'tricks' recurring margins for the S&P 500 are at 3-year lows…

But, the fact is that all of the gains of the index this year have come from multiple expansion hope…

as investors have piled in with record amounts of margined leverage…

As top-line sales growth has slumped…

leaving stocks expensive on all but "The Fed Model" basis…

Which Greenspan cited this week: The stock market “has gone up a huge amount, but it’s not bubbly in any sense that I see…"

Even with Cyclically-Adjusted P/E signalling major overvaluation…

But with financial engineering likley to hit a wall (of credit growth slowing – thanks to the Fed) as leverage hits a record high…

Investors who are BTFATH must ask themselves just who is the greater fool they will sell to…


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/hyhXDAcwcDU/story01.htm Tyler Durden

Future Tense

Years ago, before everyone had in-car navigation systems, I held on to an amusing little thought about traveling on the freeways: when you witnessed a huge backup on the other side (that is, traveling the other direction), and it went on for mile after mile, and then it finally cleared, you were put in the unusual position of actually knowing the short-term future of all the poor souls who, farther up the road, were zipping along, blissfully unaware of the hellacious backup that would soon face them. I would glance at the dozens of drivers enjoying their 70 MPH care-free spin, knowing that their lives were about to get worse really soon. As tragedies go, it doesn’t exactly rank, but it was still an amusing realization of the power of fortune-telling.

I am going through precisely that same experience now, except it’s with myself. For a variety of reasons, I am going through all the posts I’ve ever written for Slope. I am presently up to May 2008, and that is a particularly fascinating point in time, because the market had experienced a rather hearty slump (which I enjoyed immensely) and then began an unrelenting and inexplicable recovery higher, which I’ve tinted in green.

1026-SPX

So my “driving on the highway” experience in this case is that I am both the observer (that is, Tim Knight doing this in late October 2013) and the observed (the Tim from over five years ago, expressing his increasingly-frustrated thoughts about the market’s climb, after having tumbled over 300 S&P points earlier). I sound like a kid whose favorite toy had been snatched away……..probably because that’s exactly what it felt like.

On my post from May 13, I wrote, “I have no index exposure at this time. I simply find the potential for a breakout too disturbing, and the reluctance of the market to fall, no matter what the news.” (Please note that these old posts lack graphic images, because they didn’t survive the move from Typepad to WordPress).

A couple of days later, I had become so disgusted with the market that I decided to only write one post on my blog per day which, for a blogoholic like myself, is pretty extreme: “Until the markets get enjoyable (e.g. bearish) again, I’ll be returning to my “one post a day” format after the close. A lot of folks have become accustomed to my frequent intraday posts, and I’ll do that again if sanity returns, but until then, it’s back to the old routine.”

On May 15, I was really approaching the breaking point: “It’s hard to remember a time that I felt so disenchanted with the market. I enjoy charting, and I enjoy trading, but when the world seems turned upside down like it is, the whole affair loses its charm………..You can tell from my tone I’m feeling pretty miserable about the market. I can deal with markets, be they up or down, as long as they make some kind of sense to me. This one doesn’t. So it’s discouraging for someone who wants to analyze price action to be faced with what appear to me to be baffling contradictions. So I’m sorry I don’t have anything more inspiring to say.”

And the next day, I openly mused about whether one should just throw their hands up and buy, just like everyone else was doing: “Does one simply dive into these stocks? Some do. And they have, by and large, profited handsomely from doing so. The difficulty is figuring out when the music is going to stop playing. Was today the top for these stocks? Or is the top several years and many hundreds of percent away?”

On the exact day of the recovery top, I had become so morose that readers started sending me emails to try to buck up my spirits: “I’ve been deluged with emails from folks telling me that the top is in and everything is going to start plunging again. While I genuinely appreciate the heartfelt sentiments – – – I know they are from true believers, and I know they are offered to make me feel better – – the grotesque fact of the matter is that the U.S. Government, whose principal drivers are colluding directly with their Wall Street buddies, has mortgaged the future of the country in order to bail out the zillionaires in Manhattan. This sounds like aluminum-hat-wearing type drivel, and I’m sorry that it does, but I truly believe this to be the case. Were it not for all of Bernanke’s meddling, the meltdown would have continued in all its full glory. As it is now, the day of reckoning has been simply delayed.”

Well, the “day of reckoning” started happening at that very moment. But just like those folks driving on the road at the top of this post, there was just no way to tell at the time what was about to take place. (I’ve tinted the “when will this rally end?” whining period in the chart below).

1026-asshole

Of course, the “relentless” rise hasn’t been for two months this time…….it’s been for nearly five years. And I can tell you, reporting directly from the heart of the Silicon Valley, the zeitgeist around here is 1999 and 2007 compressed together and supercharged. I present you a snapshot I made of the magazine sitting at the grocery store a few days ago:

1026-boombaby

A baby. Wearing Google Glass. Good God. And in a fitting exhibition of the total lack of self-awareness, the words chosen are as close to “It’s Different This Time!” as they could muster (Specifically, “This time, the tech explosion doesn’t have to end in tears.“) People never learn. Ever. Even the really smart ones.

I’ll close with this blast from the past. I scanned for you a comic from late 1999 from This Modern World. The same people reveling in the present bubble (which dwarfs the Internet bubble) would still find this little snippet amusing, particularly since they would figure the world has become a lot wiser since then. (Click on it to give yourself a better chance of actually making out the words).

1026-tomorrow


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/48uQDrU9DgM/story01.htm Tim Knight from Slope of Hope

Last Hope For Holiday Shopping Frenzy: The Few Who Can Splurge

Wolf Richter   www.testosteronepit.com   www.amazon.com/author/wolfrichter

Consumer spending, the foundation of the US economy, has not exactly been growing at gangbuster rates. With one big exception: auto sales. Accounting for about 20% of total retail sales, they’ve been phenomenal, booking double-digit growth rates, and the industry has been wallowing in its own exuberance. But in September, there was a downdraft. The calendar got blamed. And in October, there was the 16-day government shutdown and the debt-ceiling debacle. It hit auto sales hard.

Some manufacturers started muttering unprintable things under their breath. Hyundai CEO John Krafcik worried out loud that the debacle could chop off 10% from October sales. A Kelly Blue Book survey painted an even grimmer picture: 18% of potential buyers said they’d outwait the conniptions in Washington before buying a car or truck. Now that the debt-ceiling can has been kicked down the road into next year, there are rumors that auto sales have picked up again. Halleluiah. Even if true, October’s quarter panel may have gotten dented.

Our favorite hope mongers got slammed on Friday by the Reuter’s/University of Michigan consumer sentiment index. It continued its ugly cascade into purgatory. At the end of August, it was 82.1; consumers were feeling OKish. Then it came unglued: 77.5 at the end of September, 75.2 in mid-October, and 73.2 today, the lowest reading since December 2012, when consumers had been contemplating the dreadful but now forgotten fiscal cliff.

Much of the dive is based on the economic outlook index, which plunged from 73.7 in August to 67.8 in September, to 63.9 in mid-October to 62.5 today. The “solution” in Washington has done nothing to assuage consumers. Plus, the dive had started before the Washington conniptions became acute and may be seated more deeply.

But industry soothsayers had been spewing retail optimism for weeks. Consumers intend to goose their spending by a breath-taking 11% to $646, found management consulting firm Accenture in its pre-holiday shopping intention survey conducted in September and released October 7. OK, so Accenture counts big retailers among its clients, and it might have had an agenda.

But even in its soothing ointment there was a fly: the disparity between the few who benefited from the Fed’s policies and the many who got clobbered by them. Of the respondents, 18% would spend less than last year, and 62% would spend the same. That’s 80%! The remaining 20% would increase their spending, by a lot! 16% by up to $499; and 4%, the real beneficiaries of the Fed’s policies, by over $500. The determination of shopping on Black Friday is the “highest in five years,” the report said. And gift cards, the greatest ripoff of all times, are still number one on consumers’ shopping lists.

Ah yes, the inexplicable American consumer, the strongest creature out there that no one has been able to subdue yet! According to Accenture, this will be a hopping holiday season for retailers.

So Deloitte, another mega consulting, tax, and audit firm, weighed in with the results of its survey, conducted in mid-September before the shutdown debacle, but released on October 21. According to it, these inexplicable American consumers would boost their holiday spending by 9.1%.  

They weren’t alone, way out there on that limb. On October 3, the National Retail Federation forecast that holiday sales would increase 3.9% to $602.1 billion, based on government and industry data. While that doesn’t look huge, given that we have about 2% inflation, it’s higher than the 10-year average growth of 3.3%.

“A realistic look at where we are right now in this economy,” is what NRF CEO Matthew Shay called it. A mix of “continued uncertainty in Washington and an economy that has been teetering on incremental growth for years,” he said. “Retailers are optimistic for the 2013 holiday season.” Even more optimistic was the NRF’s digital division, Shop.org, which forecast that online holiday sales would jump by 13% to 15%!

But on October 16, a shopping-season fiasco occurred at the NRF. Its holiday consumer spending survey found that the average shopper would spend $737.95, 2% less than last year, in contrast to the 3.9% increase it had forecast two weeks earlier. And to fit more gifts into their squeezed budgets, consumers would slash “self-gifting” by 8% to $129.62, the lowest in years.

“Americans are questioning the stability of our economy, our government, and their own finances,” a humbled Shay said this time. He expected consumers “to set a modest budget … as they wait and see what will become of the US economy in the coming months.”

In the same survey, 51% said that the overall state of the economy, and Washington’s meddling in it, would impact their spending plans “a little” or “a lot” during shopping season. And 79.5% said they’d cut corners, whittle down their shopping budgets, and spend less.

That was before the government’s presumed out-of-money date, October 17. With the doomsday can now safely kicked into early next year, shouldn’t everything be hunky-dory? Um, only a week later, on October 25, a new NRF poll found that the number of consumers who said their spending plans would be impacted by the economy jumped from 51% to 57%.

Alison Paul, head of Deloitte’s retail group in Chicago – remember Deloitte’s hype-infused survey above, predicting a veritable shopping frenzy with 9.1% growth? – retorted to Bloomberg and its incredulous readers that the shutdown might have impacted consumer sentiment, but not enough to throw off the economy during shopping season.

Then Gallup put the best spin on a crummy situation. Holiday spending intentions were up 2% to $786, the highest since 2007, it said on October 21, based on a poll conducted during the early stages of the shutdown. That 2% “growth” would be about the rate of inflation. So stagnation. This is how they twisted it, without a scintilla of evidence: “Now that the shutdown is over, consumers’ Christmas spending intentions could change, and perhaps” – emphasis mine – “swell further, resulting in an even more robust holiday retail season than the October data indicate.” A leap of faith. Gallup was practically giddy in its extrapolation, but has since gotten slammed by Friday’s plunge in the Reuter’s/University of Michigan consumer sentiment index.

Hope mongers are trying salvage the situation. And maybe they’re trying to come to grips with
what consumers are actually going to do in this quagmire of an economy where only a few benefit while the vast majority struggle to make ends meet, which is about the only thing that even the most gloriously optimistic survey confirmed: any growth will have to come from the few who can splurge. The rest of the consumers are simply too strung out; and now they're getting even more skittish, and they’re retrenching.

Selling airline tickets to our increasingly pauperized consumers is an art. Hiding price increases is an even greater art. While there are people who don’t worry about the price as they luxuriate in first class, others aren’t so lucky. For them, the industry has a special treat: squeezing their hips. Read…  The Indelicacies of Hiding Inflation.


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/cJGwRu74N6U/story01.htm testosteronepit

The Distinction Between Human And Algo-Trading

Submitted by The World Complex

One more time–the distinction between human- and algo-trading

The markets do not act like they once did. The trading in certain stocks is operating on time-scales so small that they cannot be in response to human thought. Not only are certain individuals able to access key information before others and so respond to news releases faster than the speed of light, but certain entities have free range to post and cancel orders on a microsecond basis, and queue-jump by shaving off (or adding on) tiny fractions of a penny from their orders.

Stocks traded by humans tend to make significant moves on a timescale of minutes to days. Even when there is a news event that radically changes the apparent value of a company, if there are only humans in the market, the move takes time to occur. Below are a couple of charts for Detour Gold (I currently have no position in this stock)

Normally, when looked at on a ms timescale, the graph is not really distinguishable from a straight line.

The little squares occur because all the price-changes I saw in the course of the day were a penny. On this scale it scarcely matters which axis is the current price and which is the lagged-price.

Once the algos get involved, the millisecond phase space plots get a lot more interesting. Some of them are works of art! Below, some plots for Century Casinos (I have no position in this one, either). Data here.

 

 

Algos playing tug-o-war.

Nice to look at, but maybe not so nice to trade against.

Remember the adage about playing poker: If you don’t know who the sucker is . . .


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/M-Zbb3TG3UE/story01.htm Tyler Durden

Obamacare's Website Debacles Migrate To Paper, Phone Applications

The rollout of Obamacare to date has been, as many predicted, the case study of everything that is wrong with a mandatory government-conceived, supervised and enforced program. Ignoring for a minute the daily embarrassment the Obama administration has to face with the well-documented failings of the HealthCare.gov website which on second glance should win Obama the Nobel Price for coding in Fortran (or  Cobol), and which seems set for a full-blown overhaul that would force a delay of the mandate whether Obama wants it or not, the several million “glitchy” lines of code have become the greatest gift the GOP could have asked for. A gift, which as the saying goes, keeps on giving. Because one of Obama’s suggested loopholes has been to advise people who can’t or won’t sign up online, to do so using old-fashioned means: by paper, pen or phone. Unfortunately, that’s where the rabbit hole just goes deeper, because as Politico reports, the glitches that started on line have rapidly shifted to the world of phone and mail, as virtually every pathway of enrolling into the enforced healthcare program is now hopelessly bottlenecked, if not entirely shut.

From Politico:

With the supposedly state-of-the-art $600 million HealthCare.gov portal malfunctioning, President Barack Obama is urging Americans to go ahead and try to get health coverage by mailing in a paper application, calling the helpline or seeking help from one of the trained “assisters.”

 

But the truth is those applications — on paper or by phone — have to get entered into the same lousy website that is causing the problems in the first place. And the people processing the paper and calls don’t have any cyber secret passage to duck around that. They too have to deal with all the frustrations of HealthCare.gov — full-time.

True. But at least Obamacare’s failure means way more government jobs as the demand for people with the absolutely most basic set of rudimentary skills – being able to concurrently listen and/or read and type has soared. Which in an insolvent welfare state – with or without a ministry of happiness – is all one can ask for: more stimulus for everyone… especially if due to the same state’s gross incompetence in doing one thing right.

As for Obamacare, the hits just keep on coming:

“I feel like we’re sort of back in the era of control-alt-delete where we’re trying to figure out the different tricks that facilitate people’s enrollment,” said Jennifer Ng’andu, director of health policy for the National Council of La Raza, a Hispanic advocacy group that has been helping to publicize the Affordable Care Act.

 

The administration for the first time on Friday said it expected the health exchange website serving 36 states should be in good shape in about a month. “We’re confident by the end of November, HealthCare.gov will be smooth for a vast majority of users,” said Jeff Zients, the former White House aide and management expert brought into oversee the repair drive.

 

But for now, with HealthCare.gov crippled by design flaws and a morass of messy code, the president and health officials have been using a variety of posts and announcements to urge people to try low-tech ways of enrolling. Basically they are saying while the front door is stuck, try the side.

This is where it gets really funny:

Of course, reading an 800 number on national TV — as the president did in the Rose Garden the other day — created a flood of callers who couldn’t get through. That led to another wave of frustration and Obamacare punch lines. But Health and Human Services Secretary Kathleen Sebelius tweeted on Thursday that HHS bulked up the call center to include more than 10,000 trained representatives.

 

POLITICO reporters who got recorded announcements earlier in the week — sometimes directing them to try HealthCare.gov — can now get through to the call center. Once they connect, staffers like “Justin” try to get people’s information into the online system.

 

But “Justin” doesn’t have a fast track. Asked if the website works better for him than the general public, he responded: “No.”

 

“The site does not work for us either,” he said.

Raucous laughter aside, there really are no words to describe the gross incompetence that has been revealed, even if many knew long ago that when the government really sets its mind to it, it can screw something up better than the entire private sector possibly ever could.

And since there are no words, back to the raucous laughter:

Sometime, the call center staff can get in and process the application while the caller waits. If not, the staff can take the information, put it in a PDF and finish later. Even then, it’s just the application — once that’s processed, the customer still has to call back or get online to select the specific health plan they want and enroll.

 

People do not have to stay on hold indefinitely — a good thing because Sebelius said earlier in the week that the center has handled about 1.6 million calls.

 

It’s similar in the world of paper applications.

Even before the tech problems, the government had a private contractor, Serco, to handle paper applications, which were expected to come primarily from less Web-savvy people. On Thursday, the company’s program director John Lau told the House Energy and Commerce Committee that it had completed between 3,000 and 4,000 applications.

 

Lau said the company does have the capacity to handle more than what’s expected — a paper surge. But he also said the customer’s data has to be entered into the Web portal and hinted there could be problems if volume dramatically increases. Lau didn’t say how long that takes, but a customer service representative said it would take about three weeks to complete the enrollment process.

 

“Our challenges have included coping with the performance of the portal as that is our means of entering data just as it is for the consumer,” Lau said, referring to HealthCare.gov. “With the relatively low volumes of applications we have received thus far, this has not been a problem for us.”

 

But Serco will be flooded with paper applications if the website glitches persist, predicted John Gorman, founder of the Gorman Health Group, which has advised some of the insurance exchanges. “Serco is going to be swimming in paper within the next two to three weeks,” he said.

Sounds like a hint for the US Vice Ministry of Supreme Social Happiness to enforce the directive that swimming in paper equates to at least 8 out of 10 hedons on the happiness scale. Otherwise, some subversive, terrorist tea-party elements may float the wild suggestion that epic government failure may not equate to joy.

Finally, and it goes without saying, at this point there is no way Obamacare’s initial enrollment target of 7 million Americans over the next 5 months ca realistically be achieved.

Health industry experts have serious doubts about whether these quaint tools could get the Obama administration a good way towar
d its first-year enrollment target of 7 million Americans in the exchanges by the end of March.

 

There’s no way a call center can handle 7 million enrollees between now and March,” said Dan Schuyler, director of exchange technology for Leavitt Partners.

 

The National Council of La Raza, Ng’andu’s group, has been working with navigators and assisters, more of whom are getting certified every day to help people sign up. They’re getting the clear message from the administration — only use paper applications if nothing else works.

 

“We’ve been strongly urged to enroll people online and the paper application is the last resort,” said Michele Cullen, manager of the navigator program for the Genesis Health System in Illinois and Iowa.

 

The approaching Dec.15 deadline to get coverage starting Jan. 1, combined with the paper and call center challenges, have left advocates trying to enroll people any way they can while keeping their fingers crossed that HealthCare.gov will improve.

 

“At this point, we’re three weeks into enrollment,” Ng’andu said. “We’re not going to wait. … From our perspective, we need to get individuals informed. We need to get them shopping.”

Shopping… with a gun to their head. But stepping back from the glitchy trees and looking at the forest of errors, one wonders how long before Obama instructs the GOP to shut down the government once more with the same demand as last time: delay Obamacare.

One wonders if Obama’s agreeing to all GOP demands would be measured in hours or in minutes this time around. Then again, one doesn’t – after all it’s nothing but more political theater.

As for the ordinary American man or woman, well they too have a recourse. Just dial: 1-800-F U-CKYO


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/Hw-ELo7WuW4/story01.htm Tyler Durden

Obamacare’s Website Debacles Migrate To Paper, Phone Applications

The rollout of Obamacare to date has been, as many predicted, the case study of everything that is wrong with a mandatory government-conceived, supervised and enforced program. Ignoring for a minute the daily embarrassment the Obama administration has to face with the well-documented failings of the HealthCare.gov website which on second glance should win Obama the Nobel Price for coding in Fortran (or  Cobol), and which seems set for a full-blown overhaul that would force a delay of the mandate whether Obama wants it or not, the several million “glitchy” lines of code have become the greatest gift the GOP could have asked for. A gift, which as the saying goes, keeps on giving. Because one of Obama’s suggested loopholes has been to advise people who can’t or won’t sign up online, to do so using old-fashioned means: by paper, pen or phone. Unfortunately, that’s where the rabbit hole just goes deeper, because as Politico reports, the glitches that started on line have rapidly shifted to the world of phone and mail, as virtually every pathway of enrolling into the enforced healthcare program is now hopelessly bottlenecked, if not entirely shut.

From Politico:

With the supposedly state-of-the-art $600 million HealthCare.gov portal malfunctioning, President Barack Obama is urging Americans to go ahead and try to get health coverage by mailing in a paper application, calling the helpline or seeking help from one of the trained “assisters.”

 

But the truth is those applications — on paper or by phone — have to get entered into the same lousy website that is causing the problems in the first place. And the people processing the paper and calls don’t have any cyber secret passage to duck around that. They too have to deal with all the frustrations of HealthCare.gov — full-time.

True. But at least Obamacare’s failure means way more government jobs as the demand for people with the absolutely most basic set of rudimentary skills – being able to concurrently listen and/or read and type has soared. Which in an insolvent welfare state – with or without a ministry of happiness – is all one can ask for: more stimulus for everyone… especially if due to the same state’s gross incompetence in doing one thing right.

As for Obamacare, the hits just keep on coming:

“I feel like we’re sort of back in the era of control-alt-delete where we’re trying to figure out the different tricks that facilitate people’s enrollment,” said Jennifer Ng’andu, director of health policy for the National Council of La Raza, a Hispanic advocacy group that has been helping to publicize the Affordable Care Act.

 

The administration for the first time on Friday said it expected the health exchange website serving 36 states should be in good shape in about a month. “We’re confident by the end of November, HealthCare.gov will be smooth for a vast majority of users,” said Jeff Zients, the former White House aide and management expert brought into oversee the repair drive.

 

But for now, with HealthCare.gov crippled by design flaws and a morass of messy code, the president and health officials have been using a variety of posts and announcements to urge people to try low-tech ways of enrolling. Basically they are saying while the front door is stuck, try the side.

This is where it gets really funny:

Of course, reading an 800 number on national TV — as the president did in the Rose Garden the other day — created a flood of callers who couldn’t get through. That led to another wave of frustration and Obamacare punch lines. But Health and Human Services Secretary Kathleen Sebelius tweeted on Thursday that HHS bulked up the call center to include more than 10,000 trained representatives.

 

POLITICO reporters who got recorded announcements earlier in the week — sometimes directing them to try HealthCare.gov — can now get through to the call center. Once they connect, staffers like “Justin” try to get people’s information into the online system.

 

But “Justin” doesn’t have a fast track. Asked if the website works better for him than the general public, he responded: “No.”

 

“The site does not work for us either,” he said.

Raucous laughter aside, there really are no words to describe the gross incompetence that has been revealed, even if many knew long ago that when the government really sets its mind to it, it can screw something up better than the entire private sector possibly ever could.

And since there are no words, back to the raucous laughter:

Sometime, the call center staff can get in and process the application while the caller waits. If not, the staff can take the information, put it in a PDF and finish later. Even then, it’s just the application — once that’s processed, the customer still has to call back or get online to select the specific health plan they want and enroll.

 

People do not have to stay on hold indefinitely — a good thing because Sebelius said earlier in the week that the center has handled about 1.6 million calls.

 

It’s similar in the world of paper applications.

Even before the tech problems, the government had a private contractor, Serco, to handle paper applications, which were expected to come primarily from less Web-savvy people. On Thursday, the company’s program director John Lau told the House Energy and Commerce Committee that it had completed between 3,000 and 4,000 applications.

 

Lau said the company does have the capacity to handle more than what’s expected — a paper surge. But he also said the customer’s data has to be entered into the Web portal and hinted there could be problems if volume dramatically increases. Lau didn’t say how long that takes, but a customer service representative said it would take about three weeks to complete the enrollment process.

 

“Our challenges have included coping with the performance of the portal as that is our means of entering data just as it is for the consumer,” Lau said, referring to HealthCare.gov. “With the relatively low volumes of applications we have received thus far, this has not been a problem for us.”

 

But Serco will be flooded with paper applications if the website glitches persist, predicted John Gorman, founder of the Gorman Health Group, which has advised some of the insurance exchanges. “Serco is going to be swimming in paper within the next two to three weeks,” he said.

Sounds like a hint for the US Vice Ministry of Supreme Social Happiness to enforce the directive that swimming in paper equates to at least 8 out of 10 hedons on the happiness scale. Otherwise, some subversive, terrorist tea-party elements may float the wild suggestion that epic government failure may not equate to joy.

Finally, and it goes without saying, at this point there is no way Obamacare’s initial enrollment target of 7 million Americans over the next 5 months ca realistically be achieved.

Health industry experts have serious doubts about whether these quaint tools could get the Obama administration a good way toward its first-year enrollment target of 7 million Americans in the exchanges by the end of March.

 

There’s no way a call center can handle 7 million enrollees between now and March,” said Dan Schuyler, director of exchange technology for Leavitt Partners.

 

The National Council of La Raza, Ng’andu’s group, has been working with navigators and assisters, more of whom are getting certified every day to help people sign up. They’re getting the clear message from the administration — only use paper applications if nothing else works.

 

“We’ve been strongly urged to enroll people online and the paper application is the last resort,” said Michele Cullen, manager of the navigator program for the Genesis Health System in Illinois and Iowa.

 

The approaching Dec.15 deadline to get coverage starting Jan. 1, combined with the paper and call center challenges, have left advocates trying to enroll people any way they can while keeping their fingers crossed that HealthCare.gov will improve.

 

“At this point, we’re three weeks into enrollment,” Ng’andu said. “We’re not going to wait. … From our perspective, we need to get individuals informed. We need to get them shopping.”

Shopping… with a gun to their head. But stepping back from the glitchy trees and looking at the forest of errors, one wonders how long before Obama instructs the GOP to shut down the government once more with the same demand as last time: delay Obamacare.

One wonders if Obama’s agreeing to all GOP demands would be measured in hours or in minutes this time around. Then again, one doesn’t – after all it’s nothing but more political theater.

As for the ordinary American man or woman, well they too have a recourse. Just dial: 1-800-F U-CKYO


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/Hw-ELo7WuW4/story01.htm Tyler Durden

To Boldly Go Where No Socialist Has Gone Before: Venezuela Creates Ministry Of Supreme Happiness

If one (such as everyone at the Federal Reserve) thought that the world’s greatest artificial “wealth effect” would also generate the world’s happiest people, one would be dead wrong.

Take Venezuela – Hugo Chavez’ socialist paradise, which was recently inherited by Nicolas Maduro in which he proceeded to not only completely devalue the local currency but to engineer, through such exquisite central-planning that even the Politburo at the Marriner Eccles building is green with envy, the highest returning stock market on earth in 2013. Alas, either the locals are not quite as impressed with the Caracas’ “stock market” YTD return of over 300% (which doesn’t quite cover the loss in purchasing power for what things one can actually purchase in Venezuela), or the chronic toilet paper shortages remind them that the phrase socialist utopia is the world’s greatest oxymoron.

As a result, president Maduro has decided to boldly go where no socialist has gone before and has unveiled a new Vice Ministry of Supreme Social Happiness, whose primary purposes will be to enforce “happiness.” In other words,  something along the lines of the beatings will continue until happiness returns…

From AP:

Americans may have the constitutional right to pursue happiness, but Venezuela now has a formal government agency in charge of enforcing it. President Nicolas Maduro says the new Vice Ministry of Supreme Social Happiness will coordinate all the “mission” programs created by the late President Hugo Chavez to alleviate poverty.

 

Wags had a field day Friday, waxing sarcastic on Twitter about how happy they felt less than 24 hours after the announcement.

 

Oil-rich Venezuela is chronically short of basic goods and medical supplies. Annual inflation is running officially at near 50 percent and the U.S. dollar now fetches more than seven times the official rate on the black market.

Shockingly, to some average Caracans, happiness does not mean buying AMZN at a PE of N/M and selling it a PE of !Ref#. Instead, it means getting hammered.

In downtown Caracas, fruit vendor Victor Rey said he’s now waiting for Maduro to create a vice ministry of beer. “That would make me, and all the drunks, happy,” he said.

Meanwhile, others point out the blindingly obvious:

A TV journalist whose show was recently forced off the air after he refused to censor political opponents of the ruling socialists, Leopoldo Castillo, called Maduro’s announcement an international embarrassment.

Obviously Leopoldo has never heard of ObamaCare… or the NSA.

Housewife Liliana Alfonzo, 31, said that instead of a Supreme Happiness agency she’d prefer being able to get milk and toilet paper, which disappear off store shelves minutes after arriving at stores.

Ultimately, Venezuela’s current predicament may be largely blamed on one thing: reckless entitlement and welfare spending (with lots of corruption thrown in for good measure).

 

Chavez spent billions on social programs, from benefits for single mothers to handouts of apartments and major appliances.

At least he never spent hundreds of millions rolling out a untested website, whose end purpose was to prove to everyone that if one needs something broken beyond any hope of repair, just put the government in charge.

As for the US, already elbow deep in its own unsustainable socialist agenda, we can hardly wait for the latest diversionary campaign: one which sweeps the epic debacle that is Obamacare under the rug following the roll out of, what else, ObamaJoy.


    



via Zero Hedge http://feedproxy.google.com/~r/zerohedge/feed/~3/Eqe3XtQ3EN8/story01.htm Tyler Durden