Like being sworn at? Then these are the jobs for you. As the myth of a manufacturing renaissance in America remains just that, the Services industries bear the brunt of an ever-increasingly entitle public’s needs. As IB Times’ Lisa Mahapatra notes, according to a study by Marchex that examined rates of crusing across 20 service industries, Satellite TV providers’s customer service agents get the most abuse.
Among customers calling their satellite TV provider, one in 82 cursed out the unfortunate customer service agent on the other end. The proportion was almost as bad for contractors — one in 90 callers cursed.
The study was based on data drawn by Marchex Call Analytics from more than 1.2 million consumer calls placed to U.S. businesses from March 2012 to November 2013.
Veterinary clinics and senior living facilities had customers who were the least likely to curse out customer service. Only about one in every 2,600 customers cursed at veterinary clinics’ customer service agents, while only one in 1,700 customers did so for senior living facilities. Maybe pets and old folks bring out the best in people.
The study also found that a fair amount of cursing occurs while consumers are on hold. But the figures here represent only profanity while the customer was actually on the line with an agent.
via Zero Hedge http://ift.tt/KHCYKW Tyler Durden