VA Hospital Delays Example of How Government Bureaucracy is Failing Veterans

On Wednesday, President Barack Obama addressed the allegations
of misconduct within the Veteran Affairs (VA) hospital system.
Investigators are looking at 26 VA facilities around the country
where 40 veterans are said to have died while waiting for health
care services. It’s alleged that VA staff tampered with records to
cover up the long wait times. 

While Obama said in his speech this week that he was outraged to
find out about this scandal, the president himself sounded the
alarm about veteran’s benefits in August 2010. The backlog of
benefits checks at the VA foreshadowed the outrageous delay in
medical care for our nation’s service members. 

Last year, Reason TV reported on the VA backlog and warned that
massive government bureaucracy was failing our men and women in
uniform. Original release date was November 10, 2013 and original
writeup below:

Over the last 12 years, more than two million Americans have
been deployed to fight in Iraq and Afghanistan. But for thousands
who return home with injuries, another battle is just
beginning—this time, with the Department of Veteran’s Affairs
(VA).

Upon enlistment, service members are promised that, should a
service-related injury occur, the U.S. government will provide them
with care and financial compensation. The VA is responsible for
providing this care but have been unable to render these services
in a timely manner. The average wait time for a veteran to receive
his or her benefits is one year.

President Obama sounded the alarm during a speech in August
2010, stating that it was the country’s “moral obligation” to
provide veterans with timely compensation. Under VA Secretary Eric
Shinseki, the Obama administration promised that all claims would
be processed within 125 days and with a 98 percent accuracy rating
by the year 2015. 

Despite Obama’s speech, the backlog continued to grow, reaching
a peak of nearly 900,000 pending claims with 70 percent backlogged
in March of 2013. This past August, the numbers dipped slightly:
nearly 800,000 pending claims with 63 percent backlogged.

The administration points to the August numbers as a sign of
improvement, but reports of processing errors reveal a poor quality
of work, with mistake in 30 percent or more of the claims that they
process. Unfortunately for those waiting for assistance, when a
mistake is made, the veteran must appeal. Once an appeal is filed,
the average waiting time for the veteran is another four
years. 

About 4 minutes. 

Produced by Amanda Winkler. Camera by Joshua Swain and Winkler.
Narrated by Todd Krainin.