Tesla Abruptly Ends Its 7 Day Return Policy For Vehicles

$409 billion market cap Tesla, whose cars are known for their roofs potentially flying off and sand pouring out of their back bumpers after several months of usage, is now ditching its 7 day return policy.

We guess Tesla feels like since it has provided such exemplary customer service thus far, it can start to cut back. Except, of course, that hasn’t been the reality. The reality has been a litany of complaints, many of which on Twitter, from car owners (and solar roof customers) who can’t seem to get the company to address their problems in a timely manner.

Now, according to Engadget, the company has stopped its 7 day return policy. The change was discovered by pro-Tesla blog Electrek, who noticed that when you tried to go to the 7 day return policy webpage, they were instead unceremoniously directed back to Tesla’s homepage. 

The policy had previously allowed returns within 7 days provided there was no damage and that there was less than 1,000 miles on the car. 

The company had previously said: “This return policy is intended to give you confidence in your purchase of a Tesla vehicle, and so is in addition to any other rights you may have under applicable law.”

Engadget reports that it is “unclear” why Tesla put an end to the problem, though we could venture a couple of guesses; some having to do with the poor build quality of the company’s cars and others having to do with potential red flags surrounding the re-sale of these vehicles. But, of course, we’ll make no such assertions.

Regardless, when put next to Tesla’s recent decision to cut both Model S prices in the U.S. for the second time this year and cut prices for the seventh time this year in China, it seems things may not be as wonderful as the company’s $409 billion market cap has led on.